FAQ
Straight answers for owners
Don’t see your question? Ask us and we’ll answer within one business day.
Getting started
Do you manage the whole property?
No. We handle the listing, guest messages and reservations, and in the West Valley we can also organize cleaning and small repairs. You stay in charge of the home, its costs, the permit, taxes and insurance.
Which areas do you serve?
Guest Care and Listing Setup work remotely for homes anywhere in Arizona. Local Care is for Buckeye and nearby West Valley cities.
Do you take phone calls?
No. We work by message in the booking app and by email, so everything stays in writing. Guests with an emergency call 911 or the emergency contact you choose.
What happens if something breaks at night?
We answer messages from 8 am to 10 pm. Outside those hours, guests use the emergency contact you choose. With Guest Care, your vendors handle the repair; with Local Care, we coordinate it the next morning unless you have approved something sooner.
Money and fees
What is the commission based on?
On net rent: the nightly rent after the platform’s fee. We do not take a percentage of cleaning fees, taxes or deposits. The minimum is $100 a month.
Do you hold my money?
No. The platform pays you directly, and you pay our monthly invoice. Vendors and the cleaning company bill you directly too.
Are there hidden fees?
No. Everything we can charge is on our pricing page. Anything else needs your written approval first.
How much does a short-term rental earn in the Valley?
It depends on size and location. Our estimates from AirROI data for an average month: a 3-bedroom in Gilbert about $2,900 in gross rent, a 4-bedroom about $3,900, and a 3-bedroom in Scottsdale about $4,200. March can be twice the average and July well below it. Your home could do better or worse.
Rules and compliance
Do I need a permit?
Most Valley cities require a short-term rental permit or registration, and Arizona requires a TPT license. Many cities also require $500,000 in liability insurance and a 24/7 emergency contact. These stay in your name and are your responsibility; our guides explain them city by city.
Does my HOA allow short-term rentals?
It depends on your CC&Rs. Arizona lets an HOA restrict rentals in its declaration, so please confirm with your HOA before you start.
Can you rent my home for a month or longer?
We only work with stays of 31 nights or fewer. Longer leases require a licensed real estate broker in Arizona, so we refer those to licensed professionals.
What insurance do I need?
A short-term rental policy, usually with at least $500,000 in liability. A standard homeowner policy often excludes this use, so ask your insurance agent. We will ask for proof before we start.
Control and trust
Who owns the listing?
You do. We join as co-host, so your reviews and history stay with you if you ever leave.
Who does the cleaning with Local Care?
MYS Cleaning Services, a separate company with the same owner as Cornerkey. You get its prices in writing before you sign, and you can choose Guest Care and keep your own cleaner instead.
Is there an owner portal?
Yes. Once you are a client, you can see your invoices and agreements there and send us messages directly.
Can I still use my home?
Yes. Block the dates on the calendar or tell us. Your own stays pay no commission.
How do I cancel?
Give 30 days’ written notice. You remove us as co-host, and your listing and future reservations stay with you.
How do you handle parties?
We check guest profiles, write clear house rules and message guests when you or a neighbor report a problem. We don’t go to the home to deal with guests, so your emergency contact or the police handle anything on site.
Need help with your rental?
Tell us about your home by email and we’ll tell you which service fits. No call needed.